We always try to provide the highest quality products, but if there is a defect in any product from JDX TEA we will happily replace it or refund your money. However, we cannot refund money or accept a return on bulk tea purchases unless the heat-sealed closure is still intact. Unfortunately, we cannot accept returns on bulk tea simply because you didn’t like the flavour. Therefore, we strongly recommend reading the description carefully and purchasing the minimum amount of a tea before purchasing a large quantity.

We do require a receipt for all returns. All returns must be done within 45 days of the purchase date.