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Delivery Policy

1. You could enjoy free shipping when you spend RM80 and above (purchasing tea & teaware related products) or RM200 and above (for seasonal gifts, ie: hampers) on regular orders. For promotional item purchase, shipping fee shall abide to the stipulated promotion package and period. 

2. All orders are shipped upon confirmed payment. Delivery will be done through Lalamove, Grab, ZTO Express, Citylink Express or our own delivery team, depending on the delivery location. 

3. Shipping to Klang Valley (Kuala Lumpur, Shah Alam, Klang): 

    2-3 working days, not including Sat/Sun/Public Holidays. During peak seasons, please expect 5 to 7 working days. 

4. Shipping to Outside of Klang Valley (within West Malaysia only)

    3-4 working days, not including Sat/Sun/ Public Holidays. During peak seasons, please expect 7 to 9 working days.

5. Shipping to East Malaysia and Singapore is unavailable. 

6. Deliveries will be completed within 9am - 6pm, no timed delivery is available. During festive season such as Chinese New Year, Hari Raya and Mooncake Festival, do expect delivery to take longer to arrive due to significant surge in volumes. All orders may take up to 7 - 9 working days. We would encourage you to make your order earlier to avoid delay in shipping. 

7. It is the customer's responsibility to make sure the recipient's shipping address and contact is accurate. Also, it is the customer's responsibility to make sure there is recipient at the shipping address within the delivery window. If delivery was unaccomplished due to wrong information provided by the buyer, we shall not be held responsible and customer needs to pay a re-delivery fee of RM25 to JDX via online transfer. 

 

*Important Announcement*
Orders placed on 18/01/2022 onwards will reach between Chinese New Year (01/02/2022 - 15/02/2022)
 

Headquarters

203, Jalan 1, Taman Perusahaan Ehsan Jaya, Kepong, 52100 Kuala Lumpur.

+Operation Hour
Monday to Friday: 8:30am - 5:30pm

+Contact Info
+603 6277 7242

Kepong Metro Prima

44, Vista Magna, Block C, Jalan Magna Prima, Metro Prima, 52100 Kuala Lumpur.

+Operation Hour
Daily: 10:00am - 7:00pm

+Contact Info
+603 6253 3355

Cheras Selatan C180

B-17-UG, Jln C180/1, Dataran C180, 43200 Cheras, Selangor.

+Operation Hour
Daily:11:00am - 8:00pm (Close on Wednesdays)

+Contact Info
+603 9082 9055

Old Klang Road

12-0, Ground Floor, Jalan 2/137C, Off Jln Klang Lama, 58200 Kuala Lumpur.

+Operation Hour
Daily: 11:00am - 7:00pm

+Contact Info
+603 7772 1733

Klang Jalan Meru

42A Pelangi Avenue, Jalan Kelicap 42A/KU1, Off Jalan Meru, 41050 Klang, Selangor.

+Operation Hour
Daily:11:00am - 7:00pm (Close on Thursdays)

+Contact Info
+603 3341 1800

Klang Bukit Tinggi

No.56, Lorong Batu Nilam 21A, Bandar Bukit Tinggi, 41200 Klang Selangor

+Operation Hour
Daily:11:00am - 7:00pm (Close on Tuesdays)

+Contact Info
+603 3352 7542

Puchong

G-17, Jalan Merbah 3, Bandar Puchong Jaya, 47100 Puchong, Selangor

+Operation Hour
Daily:11:00am - 7:00pm (Close on Tuesdays)

+Contact Info
+603 8080 7542

Plaza Arkadia, Desa Parkcity

B-G-07, Plaza Arkadia, No.3, Jalan Intisari Perdana, Desa Parkcity, 52200 Kuala Lumpur

+Operation Hour
Daily:12:00pm - 9:00pm (Close on Wednesdays)

+Contact Info
+603 6261 8582